Privacy Policy

1. Data controller

The controller of the data processed on robotita.com is SINTURNO LLC (trading as "Robotita"), 110 16th St, Ste 1400 #276, Denver, CO 80202, United States. Contact: info@robotita.com.

Robotita is a private service that searches for and books appointments at Spanish public administration offices on behalf of the user. We are not a government agency and we are not affiliated with the Spanish administration.

2. Data we process

• Account data: your email address and, if you sign in with Google, your name, email address and profile picture (see section 3).
• Appointment search data: full name, identity document type and number (DNI, NIE, passport), nationality, year of birth, phone/WhatsApp number, province, procedure, preferred offices and dates, and any third-party data you provide when the procedure requires it (for example, a family member).
• Cl@ve Permanente credentials, only if you choose to provide them, to access the authenticated queue of the official website. You can delete them at any time from your dashboard.
• Appointment result: date, office, confirmation receipt and a screenshot of the booking.
• Payment and billing data: payments are processed by Stripe; we never see or store your full card number. We store the amount, the payment reference and the billing details you provide.
• Technical data: session cookies required to keep you signed in, push notification subscriptions (if you accept them) and aggregated usage data.

3. Google Sign-In

If you choose "Continue with Google", we receive from your Google account only your name, email address and profile picture (openid, email and profile scopes). We do not access your Gmail, contacts, Drive, calendar or any other data in your Google account.

We use this data solely to identify you on Robotita, link your appointment searches to your account and send you notifications about them. We do not sell it, we do not use it for advertising, and we do not share it with third parties other than Firebase Authentication (Google), which handles sign-in.

Robotita's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

4. How we use your data

• To search for and book the appointment you request on your behalf (performance of the service).
• To charge for the service and issue invoices.
• To notify you by email, WhatsApp, SMS or push notification about the status of your search, the appointment obtained and reminders.
• To handle your questions, complaints and refund requests.
• To prevent fraud and abuse of the service, and to comply with legal and accounting obligations.

We do not send advertising or marketing newsletters, and we do not make automated decisions that produce legal effects concerning you.

5. Who we share data with

Only with the providers needed to deliver the service, acting as data processors:

• Google (Firebase Authentication): sign-in.
• Stripe: payment processing.
• Amazon Web Services: database, email delivery and screenshot storage.
• Vercel: website hosting.
• Messaging providers (WhatsApp and LabsMobile for SMS): sending notifications.
• The Spanish public administration: your search data is entered on the corresponding official website, as this is required to book the appointment.

Some of these providers are located in the United States. Transfers are made with the safeguards provided for in the GDPR (Standard Contractual Clauses or the EU-U.S. Data Privacy Framework). We do not sell your data to anyone.

6. Data retention

We keep your data while your search is active and, afterwards, for as long as needed to handle claims and comply with accounting and tax obligations. Cl@ve Permanente credentials can be deleted at any time from your dashboard. If you request deletion of your account, we will delete or anonymize your data, except for what we are legally required to keep (for example, invoices).

7. Your rights

You may request access, rectification, erasure, objection, restriction of processing and portability of your data, and withdraw your consent, by writing to info@robotita.com from the email address linked to your account. If you believe we have not handled your request properly, you may lodge a complaint with the Spanish Data Protection Agency (aepd.es).

You can also revoke Robotita's access to your Google account at any time at myaccount.google.com/permissions.

8. Security and minors

We apply reasonable technical and organizational measures (encrypted HTTPS connections, restricted database access, providers with security certifications) to protect your data. The service is not directed at children under 14; procedures for minors must be handled by their parents or legal guardians.

9. Changes to this policy

If we change this policy, we will publish the new version on this page with its update date and, if the change is significant, we will notify you by email.